Below is a quick summary of some of his major points. They're basic common sense, but easy to forget.
Dale Carnegie's fundamental techniques in handling people
-- Don’t criticise, condemn or complain
-- Give honest and sincere appreciation
-- Arouse in the other person an eager want
Dale Carnegie's Six Ways to Make People like you
-- Become genuinely interested in other people
-- Smile.
-- Remember that a person’s name is to that person the sweetest and most important sound in any language.
-- Be a good listener. Encourage others to talk about themselves.
-- Talk in terms of the other person’s interests.
-- Make the other person feel important and do it sincerely.
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